Frequently asked
How do I measure my pet for this?Use a soft tape around the widest part of the neck (collar) or chest (apparel) and note the breed and weight. Send both at checkout and we cut to fit.
What materials are safe for pets?We use pet-safe cotton, acrylic-wool knits, genuine leather and natural rubber. No harsh dyes or small detachable parts on chew items.
Can I wash it?Apparel and beds are machine-washable on a gentle cycle, air-dry flat. Leather and rubber wipe clean with a damp cloth.
How long until it ships?Custom-fit pieces are made after you order: 7-10 business days to cut and finish, plus transit. In-stock sizes leave within 2 days.
Do you ship worldwide?Yes — tracked to most countries, free over $75.
Where is the story / craft written?On our main site feiniaocraft.com. This shop is for specs, price and ordering.